Getting Started

Can I visit the space before joining?

Absolutely! We encourage you to schedule a tour or purchase a $25 day pass to experience the space before committing to a membership.

Can I do a virtual tour if I can’t visit in person?

Yes! If you’re not local or can’t make it during a regular tour time, we’re happy to set up a virtual tour via Zoom. Just contact us to arrange one.

Can I purchase a day pass or membership for the same day?

While you can purchase a day pass or membership for the same day you need the space, we cannot guarantee someone will be here to let you in and get you set up. We recommend 1–2 days lead time for memberships and a few days for a day pass. There is no admin on staff and the location is card-entry only. Use the contact us form if you have questions or call 410-202-3127.

What is the application process?

Simply fill out our membership application with your contact information and preferred membership level. We’ll review your application and get you set up within 1–2 business days.

Is there a long-term commitment?

No! All memberships are month-to-month with no long-term contract. You can upgrade, downgrade, or cancel anytime.

Membership & Pricing

What are the membership levels?

We offer three tiers for both Individual and Business memberships:

• Full-Time — 7 days/week access, 4 hours/month conference room included, 50% off additional hours
• Part-Time — Up to 3 days/week, 2 hours/month conference room included, 50% off additional hours
• Basic — 1 day/week, 50% off conference room rate

All tiers include 24/7 access and the full suite of amenities. Contact us or call 410-202-3127 for current pricing.

What’s the difference between Individual and Business memberships?

Business memberships allow up to 3 people from the same company to share the membership. Individual memberships are for one person only. Both offer the same amenities and access levels.

Can a Business membership cover multiple companies?

Business memberships are designed for one company with up to 3 individuals. If you have multiple companies or need a custom arrangement, contact us — we’re happy to work out a plan that fits your situation.

What if I need more than 3 people for a Business membership?

Special membership rates for businesses with more than three individuals are negotiable. Contact us to discuss custom pricing.

What does the $25 setup fee cover?

The one-time setup fee covers your access card, orientation, and administrative onboarding.

Can I upgrade or downgrade my membership?

Yes! You can change your membership level at any time. Just contact us and we’ll adjust your plan for the next billing cycle.

What payment methods do you accept?

We accept all major credit and debit cards through Stripe. All membership fees are billed automatically each month. If you need to update your payment method, we can send you a secure link to do so.

What if my card is declined?

If your card is declined, we’ll reach out with a secure link to update your payment method. You can also contact us and we’ll get it sorted quickly.

How do I cancel my membership?

Just email us at jeremy@hotdeskssby.com or use the contact form to request cancellation. There’s no long-term contract — memberships are month-to-month, so you can cancel at any time. We’ll confirm your cancellation and let you know about any final billing details.

Access & Hours

Is there really 24/7 access?

Yes! All membership levels include round-the-clock access with your secure access card. Work early mornings, late nights, weekends — whenever suits your schedule.

Can I come on weekends?

Absolutely! Your access card works 24/7, including Saturdays and Sundays. Many of our members love having a quiet, productive spot on the weekends to get work or schoolwork done.

Is there anyone on-site?

No, there is no admin on-site. The location is card-entry only, giving you independent access without worrying about office hours or reception desk schedules.

How does the access card work?

You’ll receive a magnetic access card during setup. Simply swipe it at the door to enter anytime, day or night.

What if I lose my access card?

Replacement cards are $25. You can order a replacement card online.

The Space & Layout

What does the workspace look like?

hotDesksSBY is an open-style coworking environment with work surfaces, comfortable chairs, and a lounge area. It’s designed for collaboration and community — think of it as a professional, shared office rather than individual offices.

Are there private offices or rooms?

We do not have private offices or enclosed individual rooms. The space is open-concept with a shared work area. There is a conference room that can be closed off for meetings, calls, or focused work, though it is not soundproof.

Is this space suitable for therapy, counseling, or confidential work?

Because the space is open-concept and the conference room is not soundproof, it may not be the best fit for work that requires strict confidentiality or sound privacy. We recommend scheduling a tour to see if the space meets your specific needs.

Is there parking?

Yes! Downtown Salisbury has several parking options near our location at 100 N Division St:

• Street parking — Free 2-hour on-street parking throughout downtown. Note: vehicles parked over 2 hours may receive a citation.
• Parking lots — Monthly permit lots available from $30–$55/month depending on location.
• Downtown Parking Garage (111 Circle Ave) — $2/hour or $10/day, Monday–Friday 9am–4pm. Free after 4pm on weekdays and all day on weekends and holidays. Monthly permits also available.

For full details on parking locations, rates, and permits, visit the City of Salisbury Downtown Parking page or view the downtown parking map (PDF).

Amenities & Services

What amenities are included?

All memberships include:

• Work surfaces, chairs, and lounge area
• High-speed WiFi
• Unlimited coffee, tea, water, and popcorn
• Microwave and refrigerator
• Printer and shredder access (no cost)
• 24/7 access
• Free or discounted admission to hotDesksSBY events
• Access to partner coworking locations

Can I plug in to a physical ethernet/network port for internet?

Internet is WiFi only. Certain accommodations can be made for Full-Time members — contact us to discuss your needs.

Can I print and scan?

Yes! Printer and shredder access are included at no additional cost for all members.

Can I receive mail at this address?

Mail service is available for Business members at $10/month by request. This can be a great option if you need a professional business address in Salisbury. Contact us to add this service.

Is food allowed?

Absolutely! Microwave and refrigerator are available. We ask that you clean up after yourself and be considerate of others.

Phone Calls, Video Calls & Zoom

Can I take phone calls?

Yes! You can take calls in the lounge area or book the conference room for longer calls. We just ask that you be mindful of others in the shared space.

Can I do Zoom or video meetings?

Yes! Many of our members are remote workers who take video calls regularly. For quick calls, the shared space works fine — it’s usually pretty quiet. For longer or more important video meetings, we recommend booking the conference room so you can close the door and have a dedicated space. Members work together to make sure everyone can take calls as needed.

Is the conference room soundproof?

The conference room has a door that can be closed for privacy, but it is not fully soundproof. It works well for most video calls and meetings. If total silence is critical, keep this in mind when planning.

Conference Room

How does conference room access work?

Full-Time members get 4 hours/month included; Part-Time members get 2 hours/month. All members get 50% off additional hours. Basic members get 50% off the standard $25/hour rate. Non-members can also book at $25/hour (2-hour max per use).

How do I book the conference room?

Members can make a reservation online. If you’re a guest (non-member), please contact us before making a reservation.

What’s the maximum booking length?

Standard bookings are limited to 2 hours per use. If you need a longer session — for example, a deposition, workshop, or extended meeting — contact us and we can accommodate longer bookings on a case-by-case basis.

Can I visit the space before booking the conference room?

Yes! If you’d like to familiarize yourself with the location and setup before your booking day, just contact us and we’ll arrange a time for you to stop by.

Community & Policies

What type of professionals work here?

Our community includes remote employees, freelancers, consultants, entrepreneurs, small business owners, translators, attorneys, designers, developers, writers, and more. Whether you work from home or run your own business, you’ll find like-minded professionals here.

Are there networking events?

Yes! Members receive free or discounted admission to hotDesksSBY events and activities. Check our events page for upcoming opportunities.

Can I bring guests?

Occasional guests for short visits are fine. If you’ll regularly have guests, consider a Business membership or contact us about custom arrangements.

Are service animals allowed?

Yes, service animals are allowed by prior arrangement. Please contact us before your first visit.

How did other members find out about hotDesksSBY?

Members find us through Google Search, word of mouth, referrals from other members, local business connections, and some have even used our partner location in Denton. We’re part of the growing Eastern Shore coworking community!

Still Have Questions?

We’re here to help! Contact us, email jeremy@hotdeskssby.com, or call 410-202-3127.

Ready to join? Apply for Membership | Try a Day Pass | Schedule a Tour